Under the general supervision of the Vice President of Crisis Services, the Site Director is responsible for planning, developing, organizing and maintaining activities within the 24/7 Crisis Program.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Supervises, trains and schedules assigned staff to ensure that service delivery is offered on a 24-hour basis. This is to address immediate safety needs, develop resilience, and create plans to address the cyclical nature of behavioral health challenges, preventing future crises for service recipients.
• Recruits, retains, leads, coaches and develops the Crisis Center's staff and volunteers.
• Directs and supervises ongoing staff training and development.
• Assists with administration of the Program business plan to include ensuring contract expectations are met and that there is adherence to the assigned budget.
• Supervises and evaluates crisis programs and activities.
• Supports clinical team in screening potential participants, reviewing levels of care and providing referrals to other agencies as needed.
• Plays a leading role with implementing training modules, adjusting them according to demand and upgrading them on a continuous basis.
• Ensures quality of all aspects of behavioral health care including: psychiatric and medication evaluations, medication management, nursing, physical examinations, therapeutic groups, individual and group counseling, care navigation, peer support, and family meetings at the centers.
• Supervises services that include assessment, diagnosis, abbreviated treatment planning, observation, case management, individual and group counseling, skills training, prescribing and monitoring of psychotropic medication, referral, and linkage.
• Supervises the provision of crisis stabilization, client evaluations, community referrals, authorization of services, access to basic support needs (medications, food, etc.), and suicide prevention services.
• Assists individuals/families in developing natural supports to increase success in the community.
• Completes clinical documentation as required.
• Develops and maintains positive and constructive working relationships with collateral agencies, including coordination of care for community support.
• Provides on-call coverage for the Program as assigned.
• Provides shift coverage in the event it is needed to continue operations.
• Ensures Incident Reports are initiated, completed, reviewed and submitted according to policy.
• Fosters relationships with local, state, and national leaders and governmental bodies and agencies.
• Understands and adheres to DWIHN compliance standards as they appear in the Code of Conduct and Conflict of Interest Policies.
• Keeps abreast of all federal and state regulations and laws and all DWIHN policies as they presently exist and as they change or are modified.
• Performs other related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES (KSA'S)

• Knowledge of DWIHN policies, procedures and practices.
• Knowledge of the DWIHN provider network and community resources.
• Knowledge of the Michigan Mental Health Code.
• Knowledge of MDHHS policies, rules, regulations and procedures.
• Knowledge of Federal policies, rules, regulations and procedures as it relates to DWIHN.
• Knowledge of behavioral health and mental health principles and practices.
• Knowledge of the Michigan Medicaid Provider Manual.
• Knowledge of MHWIN.
• Knowledge of the clinical care process (screening, assessment, treatment planning, case management and continuing care).
• Knowledge of Quality Management and Quality Improvement principles and practices.
• Knowledge of Integrated Care services for behavioral health patients.
• Knowledge of Medical Necessity Criteria for Behavioral Health Services.
• Knowledge of the Federal Confidentiality Regulations, 42 CFR, Part 2.
• Knowledge of documents / regulations that govern the provision of mental health services, e.g., Medicaid Manual Mental Health and Substance Abuse Chapter III, State Plan for Medicaid, Michigan Department of Health and Human Services Quality Plan, BBA requirements and the Mental Health Code.
• Knowledge of Crisis Center operations and management.
• Knowledge of Crisis Center programs.
• Supervisory skills.
• Management skills.
• Leadership skills.
• Executive skills.
• Administration skills.
• Training skills.
• People management skills.
• Project management skills.
• Action planning skills.
• Risk management skills.
• Motivation skills.
• Coaching skills.
• Delegation skills.
• Strategic thinking skills.
• Assessment skills.
• Evaluation skills.
• Organizational skills.
• Planning skills.
• Problem Solving skills.
• Decision Making skills.
• Critical Thinking skills.
• Interpersonal skills.
• Communication skills.
• Skill at meeting deadlines.
• Multitasking skills.
• Computer skills (Word, Excel, Access, Power Point, Outlook, Teams).
• Teamwork Skills.
• Ability to communicate orally.
• Ability to communicate in writing.
• Ability to work effectively with others.
• Ability to work with an ethnically, linguistically, culturally, economically and socially diverse population.
• Judgement/Reasoning ability.

REQUIRED EDUCATION:

A Master's Degree in Social Work, Psychology, Counseling, the Human Services, the Social Services or a related field.

REQUIRED EXPERIENCE:

• Four (4) years of full-time paid professional experience working in a human service, social service, mental health or behavioral health setting.

AND

• Two (2) years of full-time paid professional experience as an executive, administrator, manager or supervisor in a human service, social service, mental health or behavioral health setting.

REQUIRED LICENSE(S).

A Valid State of Michigan clinical licensure: , LMHC, LPC, LLP or PhD.

A valid State of Michigan Driver's License with a safe and acceptable driving record.

WORKING CONDITIONS:

Work is performed in a crisis center setting.

This description is not intended to be a complete statement of job content, rather to act as a general description of the essential functions performed. Management retains the discretion to add or change the position at any time.

Please Note: DWIHN requires proof of being fully vaccinated for COVID-19 as a condition of employment. Medical or religious accommodations or other exemptions that may be required by law, will be approved when properly supported. Further information will be provided during the recruitment process.

The Detroit Wayne Integrated Health Network is an Equal Opportunity Employer